All Episodes
Episodes
Ep 6: Overview - Personalized Service
Your customers and clients don't want to feel like just another cog in the machine. But how can your brand implement strategies to genuinely make your customers feel seen and valued?Join Jack and Scott as they explore...
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Ep 5: Overview - Operational Excellence
Even if your brand is a household name, it can quickly fall apart if it stumbles in one crucial area: Operational Excellence. This goes beyond catchy jingles and recognizable logos. The key lies in delivering a...
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Ep 4: Overview - Customer Insight
Legendary brands know their customers. And this isn't just merely about data -- it's about something much more than mere numbers.
Join Scott and Jack as they discuss the key concepts in understanding Customer...
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Ep 3: Overview of the Customer Experience Engine
Delivering a powerful customer experience often works like an engine. Just like a car engine, each component is integral in making sure your brand is firing on all cylinders.
Join Scott and Jack as they discuss the...
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Ep 2: How Do You Know If You Have Raving Fans?
The best brands don't just have mere customers -- they have raving fans. However, how can you know for sure that your customers are as invested into your brand as you are?
Join Scott and Jack as they discuss the...
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Ep 1: Who Is This Podcast For?
Your brand has the potential to become legendary. Greatness isn’t just reserved for the Apples and Disneys of the world – it’s for your brand too! With over 15 years of taking brands from ordinary to extraordinary,...
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